Warranty & Faulty Products Policy

North Goods Warranty & Faulty Products Policy

At North Goods, we are committed to providing high-quality products and ensuring customer satisfaction. In line with consumer protection laws in the United Kingdom and the European Union, all our products come with a 2-year legal guarantee.

Warranty Coverage

  • Duration: 2 years from the date you receive your product.

  • What is Covered:

    • Manufacturing defects

    • Faulty materials

    • Malfunctions under normal and intended use

  • What is Not Covered:

    • Damage caused by misuse, negligence, accidents, or unauthorised modifications

    • Normal wear and tear (e.g., fading, scratches, or general usage marks)

    • Failure to follow the product care or user instructions

Faulty Products

If you receive a product that is defective, damaged, or not as described:

  1. Contact Us: Email empresaslocais23@outlook.com within a reasonable time, providing your order number, photos of the defect, and a description of the issue.

  2. Assessment: Our team will review the issue and may request additional details.

  3. Resolution: Depending on the case, you may be offered:

    • A free repair

    • A replacement of the faulty product

    • A full refund (if repair or replacement is not possible)

Customer Responsibilities

  • Keep proof of purchase (order confirmation or invoice).

  • Report any faults as soon as possible after discovery.

  • Return the defective product, if requested, in its original packaging with all accessories included.

Return Costs

  • For Faulty or Defective Products: Return costs will be fully covered by us.

  • For Warranty Claims: If your claim is valid, repairs or replacements will be provided free of charge.

Legal Rights

This warranty does not affect your statutory rights under UK and EU consumer laws. You always have the right to request a repair, replacement, or refund if the goods you purchased are faulty or not as described.

Contact Information

Store Name: North Goods
Address: 13 Freeland Park, Poole, BH16 6FH, United Kingdom
Email: empresaslocais23@outlook.com
Phone: +44 20 7629 8860

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM
We aim to reply to all warranty and faulty product requests within 1–2 business days.